Losing Consumers’ Trust
Last week their was a recall of 143 million pounds of beef in the USA. Lets take a short systemic view at what is going on. The public has an interest in a safe food supply which is difficult to...
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The Customer is the Purpose of Our Work
Quote from Gandhi on customer focus at the Chakra restaurant A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in...
View ArticleStated Versus Revealed Preference
My father provided me a good example of the flawed thinking of relying on stated preference when I was growing up. Stated preference is, as you might deduce, the preferences voiced by customers when...
View ArticleJiro Dreams of Sushi
Jiro Dreams of Sushi is a documentary on a Japanese sushi restaurant, Sukiyabashi Jiro, that is full of great quotes for those interested in continual improvement. Throughout the film people discuss a...
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